Returns and Refund Policy

Last Updated: [01 Jan 2024]

• Your Satisfaction is Our Priority

At Sufi Health Care, we want you to be completely satisfied with your purchase. Our Returns and Refund Policy is designed to ensure a hassle-free experience in the rare instance where you may need to return a product.

• 1. Returns

Initiate Contact

If you are not satisfied with your purchase, please contact our customer service team at [Email Address] or [Phone Number] within 14 days of receiving your order. We are here to assist you throughout the returns process.

Return Conditions

To be eligible for a return, the product must be unused and in the same condition as you received it. It must also be in its original packaging.

Return Process

Our customer service team will guide you through the return process, providing you with the necessary instructions and a return authorization, if applicable. Please pack the item securely and ship it to the address provided.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.

• 2. Refunds

Refund Eligibility

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the return meets the eligibility criteria, we will initiate a refund to your original method of payment.

Refund Processing Time

Refunds are processed promptly, and the timing may vary depending on your payment method and financial institution. Please allow up to [number of days] for the refund to be reflected in your account.

Exclusions

Certain items are not eligible for return or refund, including personalized or perishable goods. Please contact our customer service for specific guidance on your product.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will work with you to replace the item or issue a refund, including any applicable shipping costs.

4. Exceptions

We understand that each situation may be unique. In special circumstances, we may make exceptions to the standard return and refund policy. Please reach out to our customer service team to discuss your specific situation.

5. Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please contact our customer service cubeenterprises653@gmail.com] or [+91 9069691789].

Sufi Health Care appreciates your trust, and we are dedicated to providing a positive experience throughout your wellness journey. Thank you for choosing us as your partner in health.